In this article, we will guide you on how to cancel a Vedix order and share other helpful information regarding refunds, replacements, and more.
Vedix is a popular brand known for its customized Ayurvedic hair and skincare products. With personalized solutions, Vedix caters to each customer’s unique dosha profile. However, for various reasons, you may decide to Cancel a Vedix Order.
Steps to Cancel a Vedix Order
Canceling your Vedix order is an easy process. Here’s what you need to do:
- Write to Vedix Support:
Send an email to support@vedix.com requesting the cancellation of your order. In your email, mention your order number, and specify the reason if you want to. They handle all cancellation requests within 24 to 48 hours, ensuring prompt processing. - Wait for Confirmation:
Once you send the email, Vedix’s support team will process your cancellation request. The best part is that you will not be charged for any future orders once the cancellation is confirmed. - Refund Process:
After your order is canceled, you are eligible for a 100% refund. The refund process usually takes 3-5 business days for prepaid orders, and for cash on delivery (COD) orders, you will receive a payout link via email to provide your bank account details for processing the refund.
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Can You Cancel Anytime?
Yes, Vedix offers a no-questions-asked cancellation policy. You can cancel your order anytime within 30 days of receiving it for a full refund. If you have subscribed to a 3-month or 6-month plan and want to cancel after 30 days, Vedix will refund the remaining portion of your plan.
For example, if you cancel a 3-month plan after 45 days, you will get a refund for the remaining days of the plan.
Here’s a table summarizing the refund and cancellation policy:
Plan | Cancellation Within 30 Days | Cancellation After 30 Days |
---|---|---|
1-Month Subscription | 100% Refund | N/A |
3-Month Subscription | 100% Refund | Refund for remaining days only |
6-Month Subscription | 100% Refund | Refund for remaining days only |
What to Do if You Haven’t Received Your Order?
If you haven’t received your order within 3 to 5 working days, don’t worry! Vedix’s support team is available to assist you. Simply reach out to them via:
- Toll-Free Number: 1800-313-224466 (9 AM to 6 PM, Monday to Saturday)
- Email: support@vedix.com
The team will check your order status and provide an update or solution immediately.
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What if You Receive a Damaged or Incorrect Order?
If you receive a damaged product or if your order does not match your dosha profile, Vedix has a straightforward replacement policy. Here’s what you can do:
- Contact Support:
Call 1800-313-224466 or email support@vedix.com to report the issue. - Provide a Picture:
For a hassle-free replacement, take a picture of the damaged or incorrect product and send it to the support team. - Receive a Replacement:
Vedix will send you a brand-new replacement at no additional cost.
The company’s commitment to ensuring customer satisfaction means you can be confident that any issues with your order will be resolved quickly and efficiently.
How Does Vedix Handle Refunds and Returns?
Vedix provides an easy return and refund policy if you’re not satisfied with the product. Here’s how it works:
- 100% Money-Back Guarantee:
If the product didn’t meet your expectations or didn’t work as desired, Vedix offers a 100% refund within 30 days of receiving your order. Just email or chat with their customer support team. - Refunds After 30 Days:
If you’ve used the product for more than 30 days, you can still claim a partial refund for the remaining days of your subscription plan. - How Refunds Are Processed:
Prepaid orders will have the refund processed back to the original payment mode, which takes about 3-5 business days. For COD orders, Vedix will send a payout link to your registered email, and you will need to provide your bank account details for the refund to be processed.
Can You Cancel an Order After It’s Shipped?
If your order has already been shipped, you can’t cancel it immediately through the usual process. However, you have the option to reject the shipment when it arrives. Once you reject the delivery, the refund will be initiated, provided you contact Vedix customer support.
Keep in mind that if your cancellation request comes after the shipment, a small shipping and handling fee (Rs. 100) will be deducted from your refundable amount.
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Membership Cancellation
One important thing to note is that Vedix’s memberships are non-cancellable. If you have a Vedix membership, it will remain active for one year, and the membership fee is non-refundable. During this period, you can place orders using your membership benefits, but the membership itself cannot be canceled.
FAQs on How to Cancel Vedix Order
1. Can I cancel my Vedix order after it has been shipped?
Yes, you can reject the shipment during delivery. Contact customer support to initiate the refund.
2. How long does it take to process a refund?
Refunds for prepaid orders take about 3-5 business days, while COD refunds are processed after submitting your bank details.
3. Is there a cancellation fee?
If you cancel after shipping, a handling fee of Rs. 100 will be deducted from your refund.
5. What if I receive a damaged product?
Contact customer support, provide a photo of the damaged product, and they will send you a replacement at no extra cost.
Conclusion
Vedix’s customer-first approach ensures a hassle-free experience for those looking to cancel or modify their orders. Whether you are canceling within the first 30 days or seeking a refund after that period, Vedix makes the process simple, quick, and efficient. Their customer support team is always ready to assist you with any concerns, from undelivered packages to damaged products.
I’m Swati Roy, and I’m here to simplify your online experience specialy India. Whether you need to delete or activate an account, manage your social media presence, or cancel subscriptions.