We’ll explore various methods of How To Cancel mPokket AutoPay, delve into their grievance redressal process, and answer frequently asked questions to ensure a smooth experience.
If you’ve opted for mPokket’s autopay feature for your loan repayment but now need to cancel it, this comprehensive guide will equip you with the knowledge and steps to do so seamlessly.
Understand What Is mPokket Autopay
mPokket’s autopay feature is a convenient way to ensure timely loan repayments. However, situations may arise where you need to disable it. Here’s what you need to know:
- Autopay Activation: When you borrow from mPokket, you might be presented with the autopay option during loan application. Selecting this option authorizes mPokket to automatically deduct your repayment amount on the due date from your chosen payment source (bank account or debit card).
- Benefits: Autopay eliminates the risk of missed payments and potential late fees.
- Drawbacks: While convenient, autopay requires careful management. Unexpected changes in your bank balance could lead to insufficient funds, resulting in penalties.
How To Cancel mPokket AutoPay: Multiple Approaches
Knowing your options for cancelling mPokket autopay is crucial. Here are three effective methods:
1. Contact mPokket Customer Care
- Phone: Dial their customer care number at 033-6645-2400, operational Monday-Saturday between 9:00 AM and 7:00 PM.
- Email: Send a clear and concise email requesting to disable autopay for your loan account. Include your loan account number and contact details in the email. Address the email to support@mpokket.com.
2. Utilize the mPokket App (if applicable)
Some versions of the mPokket app might offer an option to manage autopay settings directly. Explore your app’s settings or loan details section to see if such a feature exists.
Important Note: If you’re unsure about the availability of autopay management within the app, it’s safer to contact customer care for confirmation.
3. Submit an Online Query Form
Visit https://mpokket.co.in/contact-us/ and submit an online query form. Clearly state your request to cancel autopay for your loan account and provide the necessary details.
mPokket Official Address:
PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. – 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091
mPokket Grievance Redressal
mPokket strives to resolve customer complaints within 14 working days. If you’re dissatisfied with the initial response from customer care, you can escalate your concern through the following channels:
- Level 1 Escalation: Email supervisor@mpokket.com if the initial response from customer care isn’t satisfactory. You’ll receive a written resolution within 10 business days to your registered email address.
- Level 2 Escalation: For further escalation, email [email address removed], addressed to the Grievance Redressal Officer – Sumanta Mukherjee.
Also see – 5 Easy Steps To Delete PhonePe History
mPokket Customer Care Numbers for All Over India
This guide primarily focuses on the nationwide mPokket customer care number. While specific city-based contact information might be available, reaching out through the provided nationwide channels is recommended for a consistent and documented approach.
Also see – How to Stop Mibal Charges: Manage Your Bank Account
FAQs: How To Cancel mPokket AutoPay
1. Can I cancel autopay after my loan repayment is due?
No, cancelling autopay won’t reverse past due payments or late fees already incurred. Ensure you have sufficient funds before attempting to cancel autopay.
2. Will I receive a confirmation after cancelling autopay?
yes. You should receive a confirmation email or notification from mPokket acknowledging your request to disable autopay.
3. What happens if I don’t cancel autopay and miss a repayment?
Missed repayments can result in late fees and potential damage to your credit score.
4. How long does it take to cancel autopay?
Cancellation typically occurs within 24 business hours of contacting mPokket. However, it’s advisable to double-check with customer care for confirmation.
5. Are there alternative repayment methods if I cancel autopay?
6. What happens if I cancel autopay and have an upcoming repayment?
Ensure you have alternative arrangements for making your loan repayment on time. Failing to do so could result in late fees and impact your credit score.
Conclusion
How To Cancel mPokket AutoPay is a straightforward process when you know the correct steps and channels to follow. By understanding the various methods of contacting mPokket customer care and being aware of their grievance redressal mechanism, you can effectively manage your loan repayments and avoid any unnecessary financial complications.
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