On September 7, 2024, did you book a KSRTC bus ticket but need How To Cancel KSRTC Bus Ticket? Don’t worry, this guide will explain everything you need to know about cancelling your KSRTC ticket in a clear and concise way. KSRTC, or Kerala State Road Transport Corporation, offers convenient bus services across the state.
Understanding Cancel KSRTC Bus Ticket Policy
KSRTC prioritizes customer satisfaction and provides a straightforward cancellation policy. Here’s the key takeaway:
- You can cancel your ticket anytime before the “trip sheet” is generated for your service, or two hours before departure, whichever is earlier.
The trip sheet is a document listing passengers for a specific service. Once generated, cancellations become more complicated. We’ll explore further options later.
KSRTC Ticket Cancellation Fees
Cancelling your ticket isn’t always a free process. KSRTC charges cancellation fees based on the time of cancellation relative to the departure time. These fees are deducted from your ticket fare. Here’s a breakdown:
- Up to 72 hours before departure: 10% of the basic fare + Reservation fee
- Between 72 hours and 24 hours before departure: 25% of the basic fare + Reservation fee
- Between 24 hours and 2 hours before departure: 50% of the basic fare + Reservation fee
- Less than 2 hours before departure or after departure: No refund (100% of basic fare + other fees)
How to Cancel KSRTC Bus Ticket
There are three ways to cancel your KSRTC ticket depending on how you booked it:
1. Tickets Booked at KSRTC Counters or Authorized Franchisees
- Visit any KSRTC or authorized franchisee counter.
- Present the original counter ticket for cancellation.
- You will receive a refund based on the cancellation fee structure mentioned earlier.
2. Tickets Booked Online or Through Mobile App
- Log in to your KSRTC online account (if booked through a registered user account).
- Access the “My Bookings” section.
- Locate the ticket you want to cancel and find the cancellation option.
- The cancellation request will be registered, and you will receive a confirmation.
3. Guest User Tickets Booked Online
- If you booked as a Guest User, you cannot cancel through your account.
- Visit the KSRTC website
- Click on “Guest Users Ticket” displayed on the right-hand side corner.
- Enter your PNR number to access your ticket details and initiate cancellation.
Important Notes
- Counter working hours for KSRTC are generally from 7:00 AM to 10:00 PM, though this might vary by location.
- Online and mobile booking cancellations operate 24/7.
- Remember, cancellation fees apply.
- The reservation fee is non-refundable in all cases.
What Happens After Cancellation
- For online and mobile cancellations, the refund will be processed within 15 days of receiving your claim, excluding those requiring further investigation.
- The refund amount is credited to the same account used for booking (credit card/net banking).
- For counter-booked tickets, collect your refund directly from the counter where you cancelled.
Situations When You May Not Be Able to Cancel Online
- If the cancellation deadline has passed (trip sheet generated or less than 2 hours before departure).
- In such cases, you’ll need to contact KSRTC’s AWATAR cell for assistance.
Ways to Contact KSRTC’s AWATAR Cell
- Email: awatar@ksrtc.org 1. Refund Rules and Procedure for claims – KSRTC ksrtc.in
- Call Center: 080-26252625 (24 hours) or AWATAR Cell: 7760990034/7760990035 (7:00 AM to 10:00 PM)
Additional Information for Cancel KSRTC Bus Ticket
- You can claim a full refund if KSRTC cancels your service and informs you via SMS or email.
- You can also claim a partial refund for various situations such as a bus being late by more than two hours or a ticket being missing from the trip sheet due to a software error.
- Refer to the KSRTC website for detailed information on refund claims and eligible situations.
Also see – How to Cancel Gruha Jyothi Scheme Online 6 Easy Steps
FAQs: How To Cancel KSRTC Bus Ticket
Can I cancel my KSRTC ticket after the trip sheet is generated?
No. Once the trip sheet is generated, it indicates that the bus service is about to depart, and cancellations are usually not allowed. However, there might be exceptional cases where you can still try to cancel and request a refund by contacting KSRTC’s customer support.
How long does it take to get a refund for a cancelled KSRTC ticket?
KSRTC aims to process refunds within 15 days of receiving your claim. However, this timeframe might vary depending on the complexity of the case.
What happens if I miss my KSRTC bus due to a software error or other unforeseen circumstances?
If you can provide evidence of the issue, you might be eligible for a refund. Contact KSRTC’s customer support and explain the situation in detail.
Can I cancel my KSRTC ticket online if I booked it at a counter?
No, for tickets booked at counters, you’ll need to visit the counter to cancel your ticket.
What happens if I cancel my KSRTC ticket due to a family emergency?
KSRTC might consider your situation and offer a refund or alternative arrangements. Contact their customer support to discuss your specific circumstances.
Can I get a refund for a KSRTC ticket if I’m not satisfied with the service?
While KSRTC might not offer refunds solely based on dissatisfaction with the service, you can file a complaint and provide details about the issues you faced. They will investigate the matter and take appropriate action.
Is there a cancellation fee for KSRTC tickets?
Cancellation Slabs,
Up to 72 hours before the departure time
10% of basic fare + Reservation fee
Between 72 hours and up to 24 hours before departure time
25% of basic fare + Reservation fee
Between 24 hours and up to 2 hours before departure time
50% of basic fare + Reservation fee
Less then 2 hours before departure time and at/after the departure time
100% of basic fare + Other fee
NO REFUND
Can I cancel my KSRTC ticket through the KSRTC mobile app?
Yes, if you booked your ticket through the KSRTC mobile app, you can usually cancel it from within the app’s “My Bookings” section.
Conclusion
Cancel KSRTC Bus Ticket is generally possible, but it’s subject to certain conditions and fees. Understanding KSRTC’s cancellation policy and following the outlined steps will help you navigate the process smoothly. If you encounter any difficulties, don’t hesitate to reach out to their customer support team for assistance.
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