Are you Searching for How To Cancel Lenskart Order, then yes you can easily cancel your order in just 2 minutes?
Changing your mind about an online order happens to the best of us. Fortunately, navigating cancellations, returns, and exchanges with Lenskart can be a smooth process when you understand their policies and available options.
This comprehensive guide equips you with the knowledge to effectively manage changes to your Lenskart order, ensuring a stress-free experience.
Understand How To Cancel Lenskart Order
The key to a successful cancellation lies in timing. Lenskart allows you to cancel an order before it ships and receive a full refund. However, once your order has been dispatched, cancellation is no longer an option. Here’s the good news: even if your order has shipped, Lenskart offers alternative solutions like returns and exchanges (subject to eligibility).
How To Cancel Lenskart Order Online
Need to cancel an unshipped order? Here’s a step-by-step guide to canceling your Lenskart order online:
1. Access Your Lenskart Account: Log in to your account on the Lenskart website or mobile app.
2. Navigate to “My Orders”: Locate the section displaying your current and past orders.
3. Identify the Order: Find the specific order you wish to cancel and select the “Cancel Order” option.
4. Provide Optional Cancellation Reason (if applicable): Lenskart might request a brief explanation for your cancellation, but it’s usually not mandatory.
5. Confirm Cancellation: Finalize the cancellation process by confirming your request with a click.
Following these steps should successfully cancel your order. You’ll then receive a confirmation email from Lenskart for your reference.
Also see – 3 Easy Steps To Cancel KuKu FM Subscription
Lenskart Customer Care: Alternative Approach for Cancellations
Facing difficulties accessing your online account or prefer personal assistance? You can still cancel your order by reaching out to Lenskart’s customer care team through the following channels:
- Phone: Dial their toll-free number at 1800-202-4444.
- Email: Send a clear and concise email outlining your request to cancel an order to support@lenskart.com.
- “Contact Us/Need Help” Option: Utilize this feature on the Lenskart website or app to connect with a customer service representative.
- Direct Phone Support (India): For immediate assistance, call +91-9999899998.
Important Note: When contacting customer service, have your order details readily available. This includes your order number and product information to expedite the cancellation process.
What Happens After Your Order Ships
If your order has already been shipped, cancellation is no longer an option. However, Lenskart offers two alternate solutions:
- Refusal of Delivery: Upon delivery, you have the right to refuse the package from the courier company. Lenskart will be notified, and the order will be returned to their warehouse.
- Initiating a Return: Once Lenskart receives the returned product, they’ll process your exchange (subject to eligibility) or initiate a refund based on your preferred method.
Lenskart adheres to specific return eligibility windows depending on the product category, as shown in the table below.
| Product Category | Return Eligibility |
|---|---|
| Eyeglasses | Within 14 days from delivery/store pickup |
| Sunglasses | Within 7 days from delivery/store pickup |
| Contact Lenses | Within 14 days from delivery (unworn, sealed packaging) |
Returning Your Lenskart Order
There are three convenient ways to return your Lenskart purchase:
1. Schedule a Free Pick-Up:
- Initiate a return request through the Lenskart app (“My Orders”) or website (“Need Help/Contact Us”).
- Lenskart offers a complimentary pick-up service (some locations may be excluded) within 1-2 days of your request.
- Ensure the product is ready for pick-up and hand it over to the designated courier partner.
- Lenskart will conduct a quality inspection to verify the product’s eligibility. Damaged items and empty returns won’t be processed.
- Upon successful quality check, your exchange will be processed promptly, or a refund will be initiated within 2-3 business days.
2. Visit a Lenskart Store:
- Locate your nearest Lenskart store and visit them during their operating hours.
- Present your order details and the product you wish to return to the store staff.
- The store team will verify the product’s eligibility for return and inspect its condition.
- Upon approval, you can choose to exchange the product for a new one or request a refund.
Refunds:
Once your returned product reaches Lenskart’s warehouse and passes the necessary quality checks, the refund process will be initiated. Here’s what you can expect:
- Average Refund Time: Refunds typically take 10-12 days to process after initiation.
- Refund Methods: Lenskart offers a variety of convenient options for receiving your refund:
- Store Credit: This is an amount issued in lieu of the order returned to us and is credited in your Lenskart account. You can use this online or at any Lenskart store.
- Refund to Source: The refunded amount will be credited back to the original payment method used for the purchase. The timeline varies based on your payment method:
- Wallets/Debit Cards: 1-5 business days
- Credit Cards: 7-10 business days
- UPI Payments (Store Orders): Within 24 hours (safe link provided to share bank details)
Note: How To Cancel Lenskart Order
- Refunds will only be initiated after the product reaches Lenskart’s warehouse and passes the required quality check.
- If you opt for store credit during the return request, you cannot change it to a cash refund later.
- Partial refunds are not applicable for products purchased under “Buy One Get One” offers.
Additional Considerations
- Exchange Policy: If your product is eligible for exchange, you can opt for a different product or size at the time of return.
- Non-Refundable Items: Certain items, such as non-Lenskart brands, lens solutions, cases, memberships, and insurance, are generally non-refundable.
- Damaged or Defective Products: If you receive a damaged or defective product, inform Lenskart immediately. They will usually arrange for a replacement or refund.
Conclusion
How To Cancel Lenskart Order is a straightforward process, provided you adhere to their guidelines and timelines. By understanding the various options available and the specific conditions for cancellations and returns, you can effectively manage any changes in your order and ensure a smooth experience.
Welcome to TrackingMyOrder, your essential guide to mastering the digital world. I’m Lavkush Shingane, and I’m here to simplify your online experience. Whether you need to track an order, delete or activate an account, manage your social media presence, or cancel subscriptions, we provide clear, step-by-step instructions. Our goal is to help you efficiently handle all aspects of your online activities.
